Information we collect
At checkout, we collect the information you provide: name, email, phone number, selected package and time, meeting mode, and billing details. After payment, the private questionnaire may collect advisory topic, desired outcome, background, previous attempts, current stage, referral source, pre-session review notes, and optional relevant URLs.
We collect the billing name and address required for the invoice and, where supplied, the recipient GSTIN. We do not collect file uploads through checkout or the questionnaire.
Booking, invoice, payment-provider reference, cancellation, calendar-delivery, and email-delivery records are retained. Card, bank, wallet, and UPI credentials are handled by Razorpay and are not entered into this website's forms.
How we use information
Information is used to assess and prepare for your consultation, hold your selected slot, calculate GST and the total payable, verify payment, create and manage the booking, issue an invoice, arrange an online or Chennai meeting, deliver transactional updates, prevent abuse, provide support, and maintain accounting records. Questionnaire responses are used for consultation preparation and are sent as response-copy emails to the customer and host.
Optional links and strategic context
Any URLs or commercially sensitive details you submit are used only to prepare for and deliver the consultation and related support. Do not provide passwords, payment credentials, or material you are not authorised to share.
Questionnaire completion never controls payment confirmation, invoice creation, Calendar or meeting-link delivery, cancellation, or any refund decision.
Service providers
The service may process information through Neon for database hosting, Razorpay for payments, Google Calendar and Google Meet for scheduling, Resend for transactional email, and the website's hosting provider. Each provider handles information under its own terms and privacy practices.
Security and abuse prevention
The service derives keyed one-way identifiers from the requesting IP address and, where supplied, the normalised email address to protect booking and payment endpoints. Raw IP addresses and email addresses are not written into those rate-limit records. Reasonable safeguards are used, but no internet service can promise absolute security.
Retention
Records are retained only as long as reasonably required for service delivery, consultation preparation, support, accounting, fraud prevention, disputes, and legal obligations. Expired or released holds and terminal email content use shorter operational retention windows; invoices, payments, bookings, and open support matters may need to be kept longer.
Your choices
You may request access, correction, or deletion, subject to records that must be retained for accounting, disputes, fraud prevention, or legal obligations. Email hello@shivashishtarkas.com to make a request.
Contact
Privacy questions can be sent to hello@shivashishtarkas.com.