1. The consultation
This is not a casual conversation or an information-sharing session. Each booking is an intensive one-on-one brand and digital strategy consultation. The 60-minute Clarity Session addresses a focused challenge; the 120-minute 90-Day Roadmap Intensive is structured to challenge your thinking and build a practical three-month plan.
Recommendations depend on the information shared and do not guarantee a business, campaign, financial, audience, or commercial outcome.
2. Payment, GST, and confirmation
Package pages show the session fee. The booking payment summary adds 18% combined GST and shows the final total payable before checkout opens. A slot is held temporarily during checkout and is confirmed only after payment verification and creation of the booking record. The invoice uses the billing name, address, and GSTIN supplied before checkout.
Payment and booking confirmation occur before the detailed pre-session questionnaire. Once the booking is confirmed, its private questionnaire link is shown on the website and sent in the confirmation email and Calendar invite.
If payment appears to complete but confirmation fails, do not pay again. Email us with the Razorpay reference so the payment can be reconciled.
3. No refunds, no rescheduling, and no-shows
- All current bookings are final and non-refundable.
- Once confirmed, a current booking cannot be rescheduled.
- You may cancel before the scheduled start so the slot is released, but cancellation does not create a refund entitlement.
- A no-show or missed session forfeits the full consultation fee.
- The session starts and ends on time. Late arrival reduces the time available and does not extend the scheduled end.
Bookings made under an earlier policy retain the cancellation and rescheduling rights accepted at the time of that booking.
4. Host-side exceptions
A refund or replacement slot will be considered only if the session cannot be conducted because of application failure, natural disaster or other force majeure, or a last-minute emergency on the host's side. In those cases, the host may offer a full refund or a rescheduled session at the host's discretion.
5. Attendance and preparation
- The consultation is valid for one registered participant unless another participant is approved in writing before booking.
- The founder or key decision-maker should attend wherever possible.
- The detailed pre-session questionnaire remains open until the scheduled session begins. Not completing it may reduce the specificity of preparation, but it does not cancel, invalidate, or otherwise change the paid booking.
- Questionnaire submission is final. A full response copy is emailed to the customer and meeting notes containing the response are emailed to the host.
- File uploads are not supported; up to five optional HTTP(S) links may be shared.
- Come prepared, keep a notebook and pen ready, and participate fully in any strategic exercises.
- Give the session your undivided attention: no calls, multitasking, or avoidable distractions.
6. Format, connectivity, and time zone
All appointments are scheduled in Indian Standard Time (IST). Online participants are responsible for a stable internet connection. Temporary connection issues will be handled by reconnecting and continuing within the booked time. For an in-person Chennai session, the exact venue is coordinated privately after booking.
7. Confidentiality and recording
Session discussions are treated as confidential. Audio, video, and screen recording are prohibited without prior written consent. You must share only information and materials you are authorised to disclose.
8. Strategy, implementation, and intellectual property
The consultation includes strategic guidance and the package-specific written summary or roadmap. Execution services are not included and, if needed, are discussed separately. Frameworks, templates, and strategies shared in the session remain the intellectual property of The InterMentalist or their respective owner and may not be republished, resold, or distributed without permission.
9. Professional conduct
Respectful and professional behaviour is required. The host may terminate a session without refund for misconduct, abusive behaviour, or violation of these terms.
10. Contact
Questions about attendance approval, a booking, or these terms can be sent to hello@shivashishtarkas.com.